One of Salesforce’s most popular cloud products has recently changed names from its well known name of “Community Cloud” to “Experience Cloud”. With that name change, comes other changes to terminology, documentation & tools used to build your Community portal. The main user interface will be simplified & all the settings are set to stay in the same place, to ease of the strain of the transition. The name change was brought about to better reflect the many types of connected digital experiences you can create—including portals, websites, help centers, forums, and mobile apps.
Terminology appears to be the biggest change, for example: Whether you’re creating a forum, portal, or any other type of digital experience, at the most basic level, you’re building an online site. So instead of saying community, which primarily connotes a forum where people interact with one another, we now use the term site in much of the user interface and documentation.
Here is a rundown of the terminology changes deployed by Salesforce:
From the User Interface perspective, you’ll notice that you will need to access “Digital Experiences” and “All Sites” to access your previously labeled Communities:
The other items in the Digital Experiences menu are also simplified, but all settings and items contained in this area remain the same. And, as appropriate, we replaced community with site or Experience Cloud site in Experience Workspaces, Experience Builder, and other areas of your org. Our team is well versed in the “Experience Cloud” features, and here to help your team grow your digital experience for your customers!