Sales Cloud Unlimited - NEW AI Powered Analytics and Automation

The New Salesforce Unlimited Edition

Salesforce Sales Cloud Unlimited is the complete tech package where AI intelligence, automation and analytics are offered as standard to the higher tier Sales Cloud orgs. If you’ve read about Sales Cloud Unlimited you might find that most of the features seem familiar. The key difference is they are now packaged as one subscription, with one price.

Sales Cloud Unlimited is comprised of five main components:

  1. AI solutions, powered by Einstein Activity Capture and Sales Cloud Einstein.

  2. Subscription Management for Revenue Cloud.

  3. Revenue Intelligence for Industries.

  4. Conversation Insights, Salesforce Inbox, and Sales Engagement together.

  5. Sales Cloud for Slack.


1. AI Solutions

Built-in AI solutions powered by Sales Cloud Einstein and Einstein Activity capture come as standard. Einstein delivers millions of recommendations daily that bring insight to every sales rep.

The list of AI solutions include:

  • Lead Scoring and prioritizing follow-up actions based on the lead converting likelihood.

  • Automated contacts.

  • Forecasting.

  • Recommended Connections.

  • Email Insights - Captures the most relevant customer interactions.

  • Pipeline Inspection - provides a consolidated view of pipeline metrics, opportunities, weekly changes, close date predictions, and activity info.

  • Einstein Conversation Insights.

2. Subscription Management for Revenue Cloud

Subscription Management allows you to manage subscriptions from any self-service channel - buy, pay, renew is now all in one convenient place. It also allows you to manage the complete subscription journey from product to cash. See metrics for insights into your recurring business.

Subscription Management integrates e-commerce, in-app, or any other self-service touchpoint, allowing companies to offer self-service options based on their customers wants and needs.

Lastly, Einstein allows companies to prioritize collection efforts by predicting the likelihood of late or non-payments, as well as recommending the best action to establish consistent revenue streams.

3. Revenue Intelligence for Industries

Versions of Revenue Intelligence for each industry:

  • Financial Services Cloud Intelligence

  • Energy & Utilities Cloud Intelligence

  • Consumer Goods Cloud Intelligence

  • Manufacturing Cloud Intelligence

  • Communications Cloud Intelligence

4. Conversion Insights, Salesforce Inbox, and Sales Engagements

Provides a unified selling experience with process automation and call coaching to assist reps appear as trusted advisors and drive company growth.

5. Sales Cloud for Slack

Sales Cloud for Slack allows teams to automate deal status updates to team members, seamlessly maintain current records in Salesforce to nourish pipeline analytics, and make it easy to collaborate in real-time across various teams to close deals in a timely manner.


To wrap up, Sales Cloud Unlimited is a “relaunch” of its flagship CRM Product. The tools reflect Salesforce’s philosophy to look at the top 10 things reps spend their time doing manually, and automate as many as possible in order to give them more time for selling. The Sales Cloud Unlimited subscription fees will not increase at this time and remain $300 per user, per month.

Thank you for reading about the new and improved Sales Cloud Unlimited Edition. You’re welcome back anytime to learn more about whats new in the Salesforce Ecosystem.